Recruitment at Oak Pensions Limited for Customer Service Representative
We are a registered Pension Fund Administrator with more than ten years of expertise managing pension funds. As a result of the Pension Reform Act of 2004, we were formed to monitor and oversee retirement savings contributions made by Nigerian employees. Pensions Alliance Limited is a joint venture between First Securities Discount House Limited (FSDH) and African Alliance Insurance Company Limited (now known as FSDH Merchant Bank).
Recruitment at Oak Pensions Limited for Customer Service Representative
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Onitsha – Anambra, Asaba – Delta, Edo State
Employment Type: Full-time or part-time
Work Hours: 20 to 40 hours per week.
Job Description
- Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
- By helping customers understand the service and answering questions about their reservations, they are sometimes seen as having a role in sales.
Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- Acknowledging and resolving customer complaints.
- Knowing our services inside and out so that you can answer clients questions correctly.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
Qualification / Requirements:
- OND / HND / B.Sc in any field of study.
- Ability to make use of Microsoft Office.
- Experience working with customer support
- 1 year in Customer Service experience in a reputable organization
- Ability to stay calm when customers are stressed or upset.
Salary:
N75,000 – N100,000 monthly.
How to Apply
Interested and qualified candidates should forward their CV to: hroakpensions@gmail.com using the Job Title and your present location as the subject of the mail e.g Customer Service Representative/Asaba
Application Deadline 30 April, 2022
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