Recruitment at Jubaili Agrotec Limited for a Call Centre Officer
The sons of Abdullatif Jubaili founded Jubaili Agrotec Limited in Nigeria in 2002 as a result of their extensive experience in the agricultural industry and their connections to trustworthy suppliers of high-quality products like agricultural pesticides, agricultural insecticides, agricultural herbicides, feed additives, etc.
The following role is up for recruitment:
Recruitment at Jubaili Agrotec Limited for a Call Centre Officer
Job Title: Call Centre Officer
Location: Abuja (FCT)
Job Description
- Making outbound calls to customers
- Sending emails for In/outbound calls (customers’ complaint) to concerns party and ensure all complains are resolve appropriately
- Attending to salesmen enquiries on KYCs & providing them necessary document on customer data based on request
- Follow up with sales rep via phone /email on missing customer contact and update on the work excel sheet
- Regular extraction of customer data online to update KYC template in case of any changes done by either forecast team or sales coordinators
- Follow up with customers on complains resolution
- Document and record all in/outbound calls
- Prepare KYC reports for sales representative and follow with KYS progress report
- Update new account online via the customer card platform
- Providing necessary customer’s document for litigation.
Requirements
- First Degree (HND / B.Sc.) in any discipline
- Ability to understand customer’s needs & resolve issues related to customer’s complaint
- Fluent in speaking of English & Yoruba.
- Excellent verbal and written communications skills with attention to details
- The candidate must have at least 2 – 3 years relevant working experience
- Knowledge of MS Office (Excel, word and PowerPoint etc.)
How to Apply
Interested and qualified candidates should forward their updated CV to: hr.abuja@jubailiagrotec.com using the Job Title as the subject of the email
Application Deadline 31st December, 2022.
How to get information in your Phone or Email for further updates
- Subscribe to us with your Email address for FREE to be updated on a daily basis
- LIKE our Facebook page
- FOLLOW our Twitter News Handle
- For questions as regards to anything, kindly Comment Below
