Green Africa Airways Limited is hiring entry-level customer service agents.
Green Africa Airways Limited is hiring entry-level customer service agents.
We are recruiting to fill the position below:
Job Title: Customer Service Agent (gFuture)
Locations: Abuja and Lagos
Experience Level: Entry Level
Job Role
- Inspect and verify passenger documentation
- Manage passenger baggage processing including handling and fee calculation including other ancillary services if applicable
- Work at arrival and departure gates to ensure on-time departures of aircraft
- Always maintain the highest standards of safety and security
- Overview of gate and arrival hall activities
- Coordinate and reconciliate all arriving baggage
- Liaise with Flight Controller, Turnaround Coordinator, and customers on any in-bound baggage irregularities
- Process all completed Property Irregularity Report (PIR) forms
- Interface with Cargo Operations on all arriving cargo
- Queue control to expedite customer flow, assist customer with general gate and airport information
- Process passengers and assign seats according to Customer needs. (Large parties, disabled, families etc.).
- Allocate seat numbers, issue boarding passes and luggage labels
- Check in of passengers and crew according to Green Africa policies
- Escort passengers to and from aircraft and take special care of the elderly and unaccompanied children
- Liaise with Authorities on flown passengers and ensuring accuracy of post-departure documentations
Qualifications
- Have at least a Bachelor’s / Polytechnic Degree or equivalent qualification
- Excellent Communication skills
- Must be able and willing to type and learn airline specific computer systems
- Ability to follow processes and procedures and apply flexible approach when required
- Excellent conflict management skills
- Must be able to pay close attention to details.
- Proficient in Microsoft Office
- Ability to work under pressure during peak periods in a stressful environment
- Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
How to Apply
Interested and qualified candidates should:
Click here to apply
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